Case Study: Centric Physicians achieves HIPAA-compliant secure email and better patient communication with Paubox Email Suite Plus

Centric Physicians feels confident enough in Paubox's technology to start emailing patients for the first time

Centric Physicians, a Texas-based healthcare provider serving assisted living, skilled nursing, and acute care patients, needed a secure way to adopt email without risking HIPAA violations or creating heavy integration burdens. Concerned that privacy and user error would outweigh benefits, the organization sought a turnkey solution and chose Paubox Email Suite Plus to safely open email as a new communication channel.

Paubox implemented automatic TLS encryption with HITRUST CSF certification, a portal-free experience (no passwords required), and seamless integration that was onboarded in just a few hours. As a result, Paubox encrypted over 30,000 emails from 63 staff members in the past 12 months, blocked 296 virus emails and 49 phishing attempts, and enabled Centric Physicians to improve customer service by safely expanding email communications.

Centric Physicians

Scott Steele

Chief Operating Officer