Case Study: Beach House Center for Recovery achieves seamless HIPAA‑compliant encrypted email and faster patient communications with Paubox

Beach House Center for Recovery simplifies email encryption for senders and recipients

Beach House Center for Recovery, a nationally recognized drug rehabilitation facility, struggled with slow, cumbersome secure email workflows that required staff and recipients to log into a third‑party portal (AppRiver) to encrypt messages, delaying critical communication with patients and insurers. Seeking a simpler HIPAA‑compliant solution, Beach House implemented Paubox’s Paubox Email Suite Plus.

Paubox’s Email Suite Plus enforces TLS encryption by default (no plugins or portal logins), includes inbound protections and display‑name spoofing prevention, and integrates with Salesforce. As a result, staff began sending encrypted emails automatically (even before official rollout notices), communication delays were eliminated, HIPAA compliance and HITRUST CSF standards were met, and Beach House became more efficient and patient‑focused.

Beach House Center for Recovery

Robert Montañez

VP of Technology