Case Study: Lake Washington Physical Therapy reduces A/R and boosts patient satisfaction with PatientPay

Lake Washington Physical Therapy cuts A/R days by 47% with PatientPay

Lake Washington Physical Therapy, a therapist-owned practice with nine clinics in the Seattle area, faced a clunky and slow billing process. Their outdated payment systems failed to integrate with their Clinicient EHR and did not meet patient expectations, leading to delayed cash flow, high accounts receivable, and excessive administrative work. Founder Ben Wobker sought a modern solution from PatientPay to improve the patient financial experience.

PatientPay implemented its patient payment solution, deeply integrated with Clinicient. This enabled secure, branded payment links via text and email, allowing patients to pay easily at the point of service. The results were immediate: accounts receivable days dropped by 47% in the first month, revenue per visit increased by $2.50, and the billing team's workload was reduced by 25%. PatientPay transformed cash flow, eliminated front-office complaints, and allowed the practice to focus more on patient care.

Lake Washington Physical Therapy