Case Study: Integrated Rehabilitation Group boosts patient payments with PatientPay

Integrated Rehabilitation Group boosts patient payments 25% with PatientPay

Integrated Rehabilitation Group (IRG), a provider of physical and hand therapy services, faced significant operational and financial challenges due to its reliance on an inefficient, paper-based billing system. This outdated process caused patient frustration with delayed and confusing statements, overwhelmed staff with a high volume of billing calls, and resulted in unpredictable cash flow. IRG partnered with the vendor PatientPay to modernize its payment collection process.

PatientPay implemented its digital payment solution, which sends patients branded text and email notifications immediately after their visit. This allowed for instant, mobile-friendly payments. The results were transformative: IRG achieved a 60% text-to-pay rate, saw a doubling of cash collections, and reduced administrative burdens. This increased revenue enabled them to open four new clinics, and patient billing calls dropped significantly.

Integrated Rehabilitation Group (irg)