Case Study: Go Physical Therapy streamlines patient billing and improves cash flow with PatientPay

Go Physical Therapy cuts payment plan staff time by 89% with PatientPay

Go Physical Therapy, a leading network of rehabilitation clinics in Nebraska, faced significant challenges with its outdated, paper-based patient billing system. This process resulted in volatile cash flow, frustrated patients, and staff spending countless hours on manual tasks like processing payments and handling phone calls. Their commitment to clinical excellence was not matched by their financial experience. They partnered with PatientPay to implement its modern patient payment solution.

By implementing PatientPay's digital billing and payment platform, Go Physical Therapy automated its processes. The solution provided automated reminders, seamless EHR integration, and a mobile-first payment experience for patients. This resulted in an 89% staff time reduction for managing payment plans, cut refund processing time from over an hour to just two minutes, and achieved a 96% digital billing adoption rate. PatientPay transformed their cash flow into a reliable stream and drastically improved patient satisfaction.

Go Physical Therapy