Case Study: New England Baptist Hospital achieves better patient compliance and lower costs with PatientIQ

How New England Baptist Hospital Migrated from REDCap to PatientIQ

New England Baptist Hospital needed to collect post-operative patient data but found its legacy system, REDCap, was difficult to maintain and required deep technical expertise, putting the initiative at risk. This led to high staff costs and poor patient compliance. The hospital sought a new solution from PatientIQ to automate patient engagement and data collection without burdening clinical workflows or IT resources.

PatientIQ implemented its automated platform, which included EHR integration, analytics dashboards, and a dedicated customer success team. This solution enabled New England Baptist Hospital to enroll over 26,800 patients, save approximately $125,000 in staff costs, and significantly decrease manual involvement. PatientIQ's platform improved patient compliance and data quality while eliminating the program's vulnerability to concentrated technical expertise.

New England Baptist Hospital

Katie Corrigan

Quality Performance Manager