Case Study: DMOS Orthopaedic Centers improves patient satisfaction and online reputation with PatientIQ

How DMOS Orthopaedic Centers Uses PatientIQ to Improve Patient Satisfaction & Online Reputation

DMOS Orthopaedic Centers sought to improve patient satisfaction and its online reputation, which are critical for patient retention and new acquisition. Their challenge was to systematically collect personalized satisfaction metrics and capture patient reviews after every visit across all their locations. To address this, they turned to the vendor PatientIQ for a solution.

PatientIQ implemented an automated workflow that sent personalized satisfaction surveys via email and SMS. The platform also automatically routed happy patients to online review sites and centralized all feedback into a single dashboard for management. As a result of working with PatientIQ, DMOS generated over 800 new online reviews and completed over 25,000 satisfaction surveys. Their average rating dramatically increased from 3.32 to 4.83 stars, significantly boosting their online reputation and SEO.

DMOS Orthopaedic Centers