Case Study: Roper St. Francis Healthcare boosts patient payments with Patientco

Roper St. Francis Healthcare Increases Engagement & Patient Payments with a Digital-First Billing Experience

Roper St. Francis Healthcare, a four-hospital health system in Charleston, SC, wanted to improve the patient financial experience with more transparent statements and easier self-service payment options. To meet that goal, the health system partnered with Patientco, first for its physician group and then across the broader organization, using Patientco’s billing and payment platform.

With Patientco’s Digital-First Billing and PatientWallet, Roper St. Francis Healthcare shifted patients to digital statements by email or text and enabled convenient online payments anytime. The results included a 14% increase in cash collections in 2019, about $8 million more than the prior year, a 40% increase in online payments, a 55% decrease in average days to pay, a 2x increase in PatientWallet adoption, and a 7x increase in adoption among patients over 65.

Roper St. Francis Healthcare

Bobbie Maner

Director of Patient Financial Services