Case Study: Washington Smiles boosts new patient booking rates with Patient Prism

Washington Smiles boosts new patient booking from 65% to 92% with Patient Prism

Washington Smiles, a multi-doctor dental practice in Missouri, faced a challenge in improving its new patient booking rate. Their previous call tracking system provided data but was too time-consuming to review, leaving them unable to identify missed opportunities or effectively coach their team. They needed a solution from Patient Prism that would offer real-time visibility without micromanagement.

By implementing Patient Prism's AI-powered call intelligence solution, the practice gained actionable insights. The platform analyzes calls, identifies revenue opportunities, and sends real-time alerts for follow-up. This resulted in the new patient booking rate soaring from 65% to 92%, directly increasing revenue. The success was so compelling that Patient Prism was expanded to three additional practice locations.

Washington Smiles