Case Study: Valley Endodontics & Oral Surgery recovers $137,400 and lifts conversions with Patient Prism

Valley Endodontics & Oral Surgery recovers $137,400 in one month with Patient Prism

Valley Endodontics & Oral Surgery, a specialty dental practice in Arizona, was struggling with inconsistent phone performance and a high volume of missed opportunities, known as RELO alerts. Despite a confident team, they were failing to help callers without referrals, leaving them without a path to care. This challenge was addressed using the Patient Prism Call Tracking & Coaching solution.

Patient Prism implemented a targeted plan that included new call scripts, refined phone etiquette, and motivational contests. This solution recovered $137,400 in revenue from 49 converted opportunities in a single month and raised the practice's new patient conversion rate from 68% to 74%. Patient Prism provided the visibility and structure needed to create a lasting culture of excellence and purpose around every patient call.

Valley Endodontics & Oral Surgery