Case Study: SmilePoint Dental Group boosts new patient conversion and recovers $210,000 with Patient Prism

Smilepoint Dental Group raises new patient conversion 22% with Patient Prism

SmilePoint Dental Group, a rapidly scaling dental support organization (DSO) with 28 locations, faced challenges in consistently training front office staff and measuring new patient call conversion, which was at a baseline of 63%. This lack of data made it difficult to identify problems and coach for improvement. To address this, they implemented Patient Prism's Call Tracking & Coaching solution.

Using Patient Prism's blend of AI analysis and human coaching, including weekly training sessions and RELO alerts for follow-ups, SmilePoint increased its new patient conversion rate by 22% over two years, reaching 85%. In a single month, the team's 99% RELO follow-up rate recovered 138 patients, generating an estimated $210,000 in additional revenue. Patient Prism provided the essential data and coaching needed to achieve these outsized returns.

Smilepoint Dental Group