Case Study: Riccobene Associates Family Dentistry achieves 4.5 new patients per office per month with Patient Prism

Riccobene Associates Family Dentistry boosts new patient bookings 22% with Patient Prism

Riccobene Associates Family Dentistry, a decentralized multi-location dental group, faced challenges in new patient acquisition and marketing transparency. Their existing call recording system, Dialpad, provided data but no actionable intelligence to coach staff or track which marketing campaigns were actually producing booked appointments. This was especially difficult due to their decentralized model, which lacked a centralized call center. To solve this, they turned to the Patient Prism platform.

Patient Prism provided a solution that delivered actionable call intelligence, a specific workflow for recapturing lost opportunities (RELO), and clear marketing attribution. The implementation, supported by Patient Prism's client success team, focused on building a culture of data transparency and competition among offices. The results were significant: within six weeks, Riccobene became Patient Prism's top implementer, achieving 4.5 new patients per office per month—more than double their investor target—and a 22% growth in new patient bookings from recaptured leads.

Riccobene Associates Family Dentistry