Case Study: Renken Dentistry boosts new patient conversion and cuts marketing spend with Patient Prism

Renken Dentistry boosts new patient conversion by 92% with Patient Prism

Renken Dentistry, a four-location dental group in Illinois and Texas, faced operational blind spots in handling new patient phone calls. Without visibility into call handling and conversion rates, founder Dr. Joshua Renken was unable to identify coaching opportunities for his team, and a significant amount of marketing-driven call volume was being lost.

Patient Prism provided its call tracking and coaching solution to record calls and deliver near real-time Re-Engage Lost Opportunity (RELO) alerts. This enabled the team to immediately call back missed opportunities. As a result, the Georgetown location saw a 92% increase in new patients and the Crystal Falls location an 80% increase, leading to doubled production. Patient Prism's solution also dramatically improved efficiency, allowing Renken Dentistry to reduce its marketing spend by approximately one-third.

Renken Dentistry