Case Study: OMS360 achieves 22% YTD growth with Patient Prism

OMS360 drives 22% YTD growth with Patient Prism

OMS360, a managed oral surgery services organization, faced growth challenges initially attributed to insufficient patient demand. However, the real issue was operational inefficiency, with 30% of patient calls being missed. Partnering with Patient Prism and its AI-powered platform provided the visibility needed to identify this as a call performance and scheduling problem, not a demand problem.

Patient Prism's solution provided AI-powered call analysis, real-time performance dashboards, and a structured meeting cadence. This enabled OMS360 to reduce missed calls by 50%, recover 1,393 patients, and reclaim over $580,000 in revenue at one location. These operational improvements driven by Patient Prism resulted in 22% year-to-date growth without increasing marketing spend.

Oms360