Case Study: Dental Depot recovers $300,000 in missed patient revenue with Patient Prism

Dental Depot recovers $300,000 in 6 months with Patient Prism

Dental Depot, a family-owned dental group with over 25 locations, faced the challenge of having no reliable system to track or recover missed new patient phone calls, resulting in significant lost revenue opportunities. To address this invisible problem, they turned to Patient Prism for its call tracking and coaching service.

By implementing Patient Prism's solution, which provided real-time alerts and coaching for follow-up calls, Dental Depot recovered $300,000 in revenue and added 1,500 new patients within just six months. The vendor's system also contributed to a 6% year-over-year increase in same-store sales and improved team motivation through its performance recognition program.

Dental Depot