Case Study: AmeriVet Partners reduces new patient acquisition costs by 30% with Patient Prism

AmeriVet Partners cuts new patient acquisition costs by 30% with Patient Prism

AmeriVet Partners, a veterinary managed services organization with 213 locations, faced a significant challenge in understanding and improving its new client phone conversions. Their legacy call tracking system provided inaccurate data, including false missed calls from automated systems, which eroded trust and made performance measurement impossible. Without visibility into call content, their team had to manually review recordings to identify issues, a process that was entirely unscalable for their national footprint.

Patient Prism's AI-powered platform replaced this system by analyzing actual call conversations to deliver accurate conversion intelligence. This provided AmeriVet with trusted data, revealed key operational gaps, and identified wasted marketing spend. By implementing Patient Prism, AmeriVet achieved a 30% reduction in new patient acquisition costs and a more than 3% lift in new client conversion rates within the first five months, while also eliminating over 400 wasted ad keywords.

AmeriVet Partners