Case Study: InfoCision ensures VoIP call quality with PathSolutions VoIP Performance Manager

Ensuring the Quality of Every VoIP Call

InfoCision, a leading provider of contact center solutions, faced the challenge of monitoring and managing its extensive VoIP network spanning 35 call centers in 13 locations to ensure reliable call quality performance. To address this, the company turned to PathSolutions and implemented its VoIP Performance Manager solution.

PathSolutions' VoIP Performance Manager provided InfoCision with continuous monitoring and total network visibility down to the interface level, enabling fast issue identification and resolution. The solution freed up significant time and resources for the network team, allowing them to focus on optimization. As a result, PathSolutions ensured the reliability of the VoIP network and the quality of every call.

InfoCision

Kevin Nastase

Network Analyst