Case Study: Certified Languages International achieves crystal-clear VoIP/UC communications with PathSolutions TotalView

Certified Languages International - Customer Case Study

Certified Languages International (CLI), which provides premier live translation services, needed to immediately identify and resolve VoIP/UC quality problems affecting its critical inbound and outbound communications. Their challenge was to ensure flawless call quality for clients and translators across the United States, as any network issues could disrupt important conversations in over 200 languages.

CLI implemented PathSolutions TotalView to gain constant monitoring and deep insight into their network's health. The solution provided by PathSolutions enabled the team to quickly troubleshoot root-cause issues like packet loss using features such as the call simulator and natural language search. As a result, CLI can now proactively track down and resolve problems, ensuring the reliability and accuracy required for its crystal-clear communication services.

Certified Languages International

Jim Barber

Telecom/Network Systems Manager