Case Study: Certified Languages International achieves clearer VoIP call quality and faster troubleshooting with PathSolutions TotalView

Certified Languages International boosts call quality monitoring across 200 languages with PathSolutions TotalView

Certified Languages International (CLI), a provider of live translation services, faced the challenge of monitoring and troubleshooting root-cause VoIP/UC quality problems for its critical inbound and outbound communications across the United States. The company needed to immediately identify and resolve network issues to ensure flawless communication for its clients. To address this, CLI turned to PathSolutions and implemented its TotalView product.

By using PathSolutions TotalView, CLI's team gained constant monitoring of their network's state and health. The solution provided deeper and broader insight into the sources of problems like packet loss and QoS issues, allowing for faster resolution. PathSolutions' tools, including Natural Language Troubleshooting and the Call Simulator, became invaluable for quickly tracking down the exact location of network errors, helping CLI maintain the quality, accuracy, and speed essential to its services.

Certified Languages International