Case Study: Greenhouse improves performance management with Pathlight

Greenhouse Support enhances performance management with Pathlight

Greenhouse, the hiring software company, needed a better way for its Customer Support team to access and understand performance data. With metrics spread across Zendesk, StellaConnect, and MaestroQA, managers were spending hours consolidating reports manually, while agents lacked timely visibility into their own performance and goals. Greenhouse turned to Pathlight to create a single source of truth for support performance.

With Pathlight, Greenhouse gained real-time dashboards and automated data that gave managers and agents instant visibility into team and individual metrics. The solution improved coaching, helped support leaders set timely expectations, and enabled agents to track their own progress without waiting for 1-on-1s. As a result, Greenhouse built a clearer understanding of team health, streamlined manager workflows, and strengthened performance management across its support organization.

Greenhouse

Alyssa Edelman

Director of Customer Support