Case Study: University of the Pacific reduces registration holds and improves student success with Pathify

University of the Pacific - Customer Case Study

The University of the Pacific faced the challenge of modernizing its outdated Ellucian Luminis portal and email-dependent communication system. This legacy system caused widespread student confusion, missed notifications, and a significant number of registration holds that hindered student success and retention. The university's Chief Technology Officer, Rob Henderson, sought a comprehensive digital workspace to better serve its 6,300+ students across three campuses and turned to Pathify for its Campus Experience Hub platform.

By implementing Pathify's "myPacific" portal, the university leveraged targeted tasks, announcements, and customizable widgets to proactively guide students. The solution included an SMS chatbot and a Transact integration to streamline processes. This led to a dramatic 85% reduction in registration holds, dropping from 900 to just 140 students, and a significant decrease in late student payments. Pathify provided a centralized hub that improved information access, directly boosting student retention and operational efficiency.

University of the Pacific

Rob Henderson

Chief Technology Officer