Case Study: Redeemer University streamlines campus communication with Pathify

Redeemer University - Customer Case Study

Redeemer University, a tight-knit academic community of 1,100 students, faced a significant communication challenge. Their traditional portal and ListServ emails were inefficient and contributed to student information overload, with students receiving over 200 daily notifications. To address this, the university sought a solution from Pathify to streamline communication and cut through the noise, especially as the pandemic began.

By implementing Pathify's Engagement Hub, Redeemer adopted an omnichannel strategy to significantly reduce email volume and irrelevant information. The solution utilized granular user roles and communication guidelines to ensure the right messages were sent at the right time. This allowed them to reduce daily announcements to two or fewer, drastically cutting down on notifications and preventing disengagement, which kept students informed and engaged during a critical period.

Redeemer University

Shannon McBride

Communications Manager