Case Study: This Works goes global with Patchworks

how we helped This Works go global

This Works, a British skincare brand, faced challenges with its legacy backend systems that were inhibiting its international growth. The systems provided poor accuracy and visibility for stock, orders, and customer data. The company needed an agile integration solution from a vendor like Patchworks to connect a new NetSuite ERP with its upgraded Shopify Plus store, with minimal operational disruption.

Patchworks implemented an integration platform connecting NetSuite and Shopify Plus, automating data flow between the UK and new US operations. This solution provided accurate, real-time data syncs every 15 minutes, enabled multi-warehouse functionality, and supported the launch of a new B2B portal. The results for This Works included significantly increased operational efficiency, robust data for decision-making, and the successful foundation for continued international expansion.

This Works

Joe Fletcher

E-commerce Director