Case Study: Sophie Allport streamlines eCommerce operations with Patchworks

How we helped Sophie Allport enhance their customer experience

the customer, sophie allport, was facing challenges with inefficient manual data processes after outgrowing its legacy accounting software. The brand needed a seamless, real-time integration between its new Khaos Control ERP system and its ecommerce platform to gain better customer insights and improve operational efficiency, leading them to partner with Patchworks.

Patchworks implemented an integration solution that connected the online store to the ERP, enabling automatic syncing of orders and customer data every 15 minutes. This automation saved over an hour of daily team resources, accelerated order dispatch, provided valuable customer purchasing data, and greatly improved staff motivation by eliminating manual tasks.

Sophie Allport

Keeley Walters

Finance Director