Case Study: The Industrial Service Group achieves scalable ecommerce automation with Patchworks

How ISG Transformed Its Ecommerce Operations With Patchworks

The Industrial Service Group (ISG), a leading U.S. provider of industrial solutions, faced significant challenges scaling its ecommerce operations. The company needed to seamlessly connect its BigCommerce, NetSuite, and HubSpot platforms to ensure real-time data accuracy, reduce inefficient manual processes, and prepare its systems for high transaction volumes. To overcome these hurdles, ISG partnered with the integration platform vendor Patchworks.

By implementing Patchworks' iPaaS platform with the help of delivery partner Codal, ISG integrated its three core systems and automated its workflows. The solution powered 22 live process flows, enabling seamless data exchange across platforms. The results for ISG were substantial, including processing over 3 million operations in a single quarter and dramatically reducing manual intervention. Patchworks provided the scalable and reliable infrastructure that primed ISG for continued growth.

The Industrial Service Group