Case Study: West London NHS Trust boosts staff bank growth and fill rates with Patchwork Health

West London NHS Trust grows staff bank 346% with Patchwork Health

West London NHS Trust, a major UK mental health care provider, faced significant challenges with its complex and paper-based staff bank system. This led to a heavy reliance on expensive agency workers to fill last-minute shifts. To address this, the Trust partnered with Patchwork Health to implement its tech-enabled staff bank solution.

Patchwork Health collaborated with the Trust to digitize and centralize the entire staff bank process. This implementation included developing new features tailored to the Trust's security and compliance needs. The results were substantial, including a 346% growth in the staff bank pool and a consistent fill rate of over 90%. The solution drastically reduced agency usage and ensured fewer than 3% of shifts were paid at escalated rates.

West London NHS Trust