Case Study: London North West University Healthcare NHS Trust achieves major staff bank savings with Patchwork Health

Transforming the Staff Bank Through Process Redesign at London North West University Healthcare NHS Trust

London North West University Healthcare NHS Trust (LNW) was facing major operational challenges in its medical staff bank, with last-minute vacancy releases driving agency spend and escalated shift rates. Patchwork Health helped the trust address fragmented data and inefficient processes through its tech-enabled staff bank service.

Working with Patchwork Health, LNW streamlined workflows, clarified team roles and responsibilities, and introduced stronger rate control and agency replacement processes. The impact was significant: staff bank growth increased by 500% in six months, fill rate reached 81%, escalated shifts fell from 72% to 12%, 594 agency shifts were replaced, and the trust saved £500,000 annually through rate harmonisation, plus an estimated £250,000 from converting agency locums to the staff bank.

London North West University Healthcare NHS Trust (LNW)

Andy Small

Commissioner