Case Study: West London NHS Trust transforms its staff bank with Patchwork Health

Transforming the Staff Bank at West London NHS Trust, One of the UK’s Largest Mental Health Services

West London NHS Trust, one of the UK’s largest mental health services, needed to modernize its staff bank processes. With paper timesheets, dispersed sites, and slow shift approval workflows, the Trust often had to rely on last-minute agency cover at higher rates. It worked with Patchwork Health and Patchwork’s tech-enabled staff bank service to address these challenges.

Patchwork Health helped West London NHS Trust create one centralized, digital staff bank with streamlined workflows, electronic timesheets, and better visibility across shifts, bookings, and spend. The implementation included bespoke features such as mandatory profile photos and additional documentation checks, and was delivered in just four weeks. Results included 60% staff bank growth, shifts booked up to 8 weeks in advance, a consistently >90% staff bank fill rate, a 20% increase in average fill rate and 15% reduction in agency usage in the first three months, and fewer than 3% of shifts paid at escalated rates.

West London NHS Trust