Case Study: York and Scarborough Teaching Hospitals NHS Foundation Trust reduces admin burden and boosts staff bank fill rates with Patchwork Health

Transforming the Staff Bank and Reducing Admin Burden at York and Scarborough Teaching Hospitals NHS Foundation Trust

York and Scarborough Teaching Hospitals NHS Foundation Trust partnered with Patchwork Health to tackle a heavy administrative burden in its temporary staffing team. The Trust was managing hours through paper timesheets, while individual departments handled their own bank bookings, creating fragmented processes, limited control, and poor visibility over rota management and reporting.

Patchwork Health implemented its tech-enabled staff bank service to centralise bookings, digitise timesheets, and integrate with the Trust’s payroll systems. The result was over 100 hours of admin time freed up each month, 90% of shifts filled through the staff bank, growth from 50 to 700 clinicians, and £177K saved in the first nine months through harmonised rates and reduced agency use.

York and Scarborough Teaching Hospitals NHS Foundation Trust

Amanda Clarke

Medical Rostering Manager