Case Study: South Tees Hospitals NHS Foundation Trust transforms AHP workforce capacity with Patchwork Health

South Tees Hospitals NHS Foundation Trust saves 360 hours a year with Patchwork Health

South Tees Hospitals NHS Foundation Trust faced a challenge in managing its large and diverse Allied Health Professional (AHP) workforce due to a lack of consistent, digitized visibility into operational capacity. With no standardized national metrics and a reliance on disparate offline tools like spreadsheets and paper, the Trust lacked clear data to advocate for resources or balance capacity against rising demand. To address this, they partnered with vendor Patchwork Health to implement its Job Planning system.

The solution from Patchwork Health was deployed in a rapid, phased rollout, starting with a focused pilot before expanding Trust-wide. This implementation unlocked true organizational capacity, fundamentally redefining job planning. Measurable impacts included saving 360 hours of admin time per year, reducing paediatric waiting times by 78%, and recapturing over 500 hours of lost capacity. The system also increased visibility into overtime, helping to significantly reduce manager burnout and outstanding TOIL.

South Tees Hospitals NHS Foundation Trust