Case Study: South Liverpool Treatment Centre boosts safe staffing for COVID-19 hot clinics with Patchwork Health

South Liverpool Treatment Centre boosts staffed shifts by 60% with Patchwork Health

South Liverpool Treatment Centre, a network of 24 partner practices, faced a significant staffing challenge when establishing a joint COVID-19 'hot clinic'. Their initial method of scheduling hundreds of GPs via Excel spreadsheets was inefficient and unable to handle sudden surges in demand or the unpredictability of staff self-isolating. They needed a flexible, low-admin solution to ensure safe staffing levels and partnered with Patchwork Health to implement its digital staffing solution.

Patchwork Health provided a centralized system that allowed GPs to self-book onto vacant shifts easily. This solution led to an 80% shift fill rate within one week and an 85% average bank fill rate, contributing to a 60% increase in staff within two months. The implementation also saved an estimated £30,000 per organization during the initial peak and drastically reduced the administrative burden on managers, providing them with greater visibility over workforce data.

South Liverpool Treatment Centre