Case Study: NHS Digital empowers 55,000+ clinicians with Patchwork Health

NHS Digital supports 55,000 clinicians with Patchwork Health

NHS Digital faced a significant challenge with a critical shortage of healthcare staff, reporting over 100,000 vacancies. Their temporary clinicians, or locum workers, were burdened by an inefficient and stressful process for finding and booking shifts, which involved endless emails and phone calls. This poor technological experience contributed to high levels of burnout and was a barrier to achieving a good work-life balance for an already strained workforce.

Patchwork Health implemented its purpose-built app for clinicians to address these issues. The solution provided a centralized platform for easy shift booking, digitized timesheets, and transparent payment processes, giving clinicians greater flexibility and autonomy. This empowered over 55,000 healthcare workers across more than 60 organizations. The implementation of Patchwork's instant booking feature resulted in clinicians working 17% more shifts on average and organizations seeing a 10% reduction in shifts that needed to be escalated.

NHS Digital