Case Study: London North West University Healthcare NHS Trust reduces agency usage with Patchwork Health

London North West University Healthcare NHS Trust saves £250,000 per 10 locum conversions with Patchwork Health

London North West University Healthcare NHS Trust (LNW) faced significant challenges with temporary staffing, including high spend due to an overreliance on agency workers, manual and slow administrative processes, and high staff turnover. To address this, the Trust partnered with vendor Patchwork Health to implement its Agency-Bank Conversion service.

Patchwork's solution consisted of an automated agency shift replacement tool and a dedicated agency worker conversion service. This streamlined the process of moving clinicians and shifts from agencies to the Trust's own staff bank. The results were substantial, including an estimated £250,000 saved for every 10 agency locums converted, a 500% growth in the staff bank within six months, and a reduction in onboarding lead time from 8 weeks to just 1 week. Patchwork Health also helped LNW save over £64,000 per annum with its automated tool and achieve an 81% average shift fill rate.

London North West University Healthcare NHS Trust (LNW)