Case Study: Northampton General Hospital NHS Trust reduces agency reliance and saves £475,000 with Patchwork Health

Encouraging Active Usage of the Internal Staff Bank and Reducing Agency Reliance at Northampton General Hospital NHS Trust

Northampton General Hospital NHS Trust faced heavy reliance on expensive agency locums for medical temporary staffing. Because doctors were not clearly informed about how to book bank shifts, many opportunities went unfilled internally, leading to avoidable agency costs. Patchwork Health’s tech-enabled bank service was used to address this challenge.

Patchwork Health helped the Trust drive a culture shift toward using bank clinicians first, streamline temporary staffing, and expand the staff bank through internal and external recruitment. The results included 110% staff bank growth (from 260 to 560 in 6 months), a 20% increase in bank fill rate, a 20% reduction in agency-filled and unfilled shifts, and estimated annual savings of £475,000 due to reduced agency use.

Northampton General Hospital NHS Trust

Karen Ball

ED Rota Co-Ordinator