Case Study: ACCESS London meets critical care transfer demand with Patchwork Health

Access London fills 95% of bank shifts with Patchwork Health

Access London, a Critical Care Transfer and Retrieval service commissioned by NHSE London, required a flexible and integrated rostering and temporary staffing system to manage its diverse team across London. The evolving and pressured environment necessitated a solution that could combine multiple workgroups and workflows into one unified, easy-to-use system. They partnered with vendor Patchwork Health to implement their rostering solution.

By implementing Patchwork Health's system, Access London was able to onboard over 200 staff in weeks and manage both substantive and temporary workers based on fluctuating demand. Key results included 95% of bank shifts filled, £140k in temporary staffing cost avoidance, and 98% of shifts paid at base rate. The Patchwork Health team provided continuous support and development, leading to a highly positive partnership that simplified processes and supported staff.

Access London