Case Study: University of Aberdeen streamlines software updates with Patch My PC

University of Aberdeen reduces support tickets across 7,000 endpoints with Patch My PC

The University of Aberdeen, a major UK educational institution, faced significant challenges in managing software updates across its 7,000 endpoints. Their IT team, led by Desktop Services Manager Ian Rowley, lacked visibility into deployment success, leading to frequent patching failures, a surge in support tickets, and increased vulnerability to ransomware attacks. They turned to the vendor Patch My PC and its Enterprise Publisher product for a solution.

By implementing Patch My PC, the university gained centralized control and clear visibility into its update process. This allowed the IT team to deploy software with confidence, significantly reducing support tickets and end-user disruptions. The solution restored trust in their patching process and gave the team time back to focus on optimization, with Ian Rowley noting that Patch My PC's support exceeded expectations compared to other vendors.

University of Aberdeen