Case Study: Wilkes County Health Department streamlines EHR and TB reporting with Patagonia Health

Wilkes County Health Department - Customer Case Study

The Wilkes County Health Department faced significant inefficiencies by relying on a paper-based medical record system, which made patient information difficult to access and delayed response times. The department partnered with Patagonia Health to implement its electronic health record (EHR) system to modernize operations and improve data accessibility.

Patagonia Health provided comprehensive training and worked collaboratively with the health department to customize the EHR, including the co-development of a specialized TB App. The solution resulted in drastically faster access to patient records, reducing the time to complete tasks like STD reporting from over five minutes to under one minute. The implementation was smooth with no staff attrition, and the new system provides clear, legible records for sharing, greatly enhancing efficiency and patient care.

Wilkes County Health Department

Diane S. Bauguess

Rabies Program Coordinator