Case Study: Turning Point Family CARE achieves major operational and billing improvements with Patagonia Health EHR

Turning Point Family CARE Enjoys Staggering Improvements to their Operations and Communications with Patagonia Health EHR, Practice Management and Billing Software

Turning Point Family CARE, a critical access behavioral health agency, faced the challenge of managing substantial growth and needed a scalable electronic health records (EHR) system. They required a certified and flexible solution to improve operational efficiencies and handle agency-specific changes. After a year of research, they selected the EHR, practice management, and billing solution from vendor Patagonia Health.

Patagonia Health implemented its integrated solution, which included its EHR, practice management, and billing software, as well as its Communicator App for patient outreach. The results were significant, including a 15% increase in collections within the first quarter and a drastic improvement in timely note submissions from 76% to 96%. Claim denials were reduced to below 1%, and the agency benefited from streamlined workflows, reduced errors, and improved cross-office communication, allowing them to scale effectively with their growth.

Turning Point Family CARE

Karen Register

Clinical Program Supervisor