Case Study: FOCUS Behavioral Health achieves smoother workflows and faster reimbursements with Patagonia Health

Patagonia Health’s EHR solution brings continuity of care, billing efficiencies, and smoother workflows

Focus Behavioral Health Services, a behavioral health organization providing residential and outpatient services, faced the challenge of finding an affordable and user-friendly EHR solution to meet federal mandates and accreditation requirements. They needed to transition from paper records to a digital system to improve billing processes and internal workflows. Based on recommendations, they selected the integrated EHR, practice management, and billing solution from vendor Patagonia Health.

Patagonia Health implemented its behavioral health-specific solution, which included customized apps for services like 24-hour residential care. The results for Focus Behavioral Health included a major improvement in clients' continuity of care and streamlined workflows through paperless records. The organization also achieved faster Medicaid reimbursements, discovered previously missed payments, and saved significant time during accreditation reviews. The Patagonia Health solution required limited IT maintenance as a cloud-based system.

Focus Behavioral Health Services

Pam Douglas

Program Director