Case Study: Halifax County improves patient communications and reduces no-shows with Patagonia Health’s Communicator App

Innovative Communicator App, built into the Electronic Health Record software, makes it easy to use and administer

Halifax County Health Department faced the challenge of needing to modernize patient communications and reduce costly appointment no-shows. They were using a manual, time-consuming calling system and an older automated system that could not integrate with their new Health Information System. They turned to Patagonia Health for a solution that could work with their Electronic Health Record (EHR) software.

Patagonia Health implemented its integrated Communicator App, an automated system that sends patient reminders via text, email, or voicemail. The solution saved the health department an estimated 2 hours of staff time per day, translating to over $6,800 in annual savings. It also contributed to a reduction in no-show rates and improved the department's perception as a modern healthcare provider.

Halifax County

Carda Burns

Health Director