Case Study: Fountain Digital speeds up website feedback and approvals with Pastel

Fountain Digital - Customer Case Study

Fountain Digital, a UK-based digital marketing agency, faced significant inefficiencies in collecting and organizing client feedback on website projects. Their reliance on lengthy email chains and confusing Word documents led to wasted time and a cumbersome revision process. Seeking a more fluid and visual solution, they turned to Pastel to streamline their client interactions and feedback collection.

By implementing Pastel, the agency's workflow was transformed. The platform allowed them to create shared canvases for each project, enabling clients to comment directly on websites and request copy changes with ease. This solution from Pastel drastically reduced the time spent on feedback collection from 4-5 hours per project to under an hour, saving the team weeks of labor over a year and eliminating the frustrating back-and-forth with clients.

Fountain Digital

Neil Newnham

Creative Director