Case Study: BentoBox achieves faster feedback and approvals with Pastel

BentoBox - Customer Case Study

BentoBox, a hospitality platform for restaurants, faced a challenge with inefficient feedback collection during their customer onboarding process. Before using Pastel, their team managed long email chains and unclear screenshot requests from clients, which led to multiple rounds of revisions and days of delays due to miscommunication.

By implementing Pastel’s visual feedback platform, BentoBox’s team was able to receive and organize clear, contextual comments directly on project canvases. This solution from Pastel dramatically reduced back-and-forth communication, streamlined the approval process, and provided immense value to both the internal onboarding team and their customers by getting to finalized revision requests much faster.

BentoBox

Chelsea Lynch

Manager, Customer Onboarding