Case Study: University of Delaware expands campus parking options with Passport

University of Delaware boosts mobile parking revenue 67% with Passport

The University of Delaware needed to modernize its campus parking system to provide more flexible payment options for students, faculty, and visitors. The challenge was to expand available hourly parking while maintaining its extensive validation program. The university partnered with Passport to implement its Passport Parking mobile app.

Using Passport's app, the university created flexible parking areas by opening permit-only lots to hourly pay, significantly increasing available spaces. The solution also streamlined the validation process through custom codes managed online. This resulted in a 67% increase in mobile pay revenue from 2018 to 2019 and a 100% increase in monthly transactions. Passport helped the university process 50,000 mobile sessions, reduce illegal parking, and cut operational costs.

University of Delaware