Case Study: University of Nebraska–Lincoln achieves 20% higher mobile app utilization and increased off‑peak revenue with Passport

Transitioning to a flexible mobile payment solution

University of Nebraska - Lincoln moved away from its previous mobile parking app provider to Passport to improve parker support and overall client service. The campus needed a reliable, user-friendly mobile payment solution and a careful transition to avoid disruption to a customer-facing system.

Passport handled the implementation and ongoing client success, syncing platforms, building configurations, and launching marketing while enabling flexible rates and mobile-pay controls (zone lockouts, custom messaging) to “flex” permit-only spaces into temporary hourly spots. The result was higher space utilization and increased off-peak revenue; mobile app utilization reached 50%, a 20% improvement over the prior provider, and UNL reported a seamless transition and more intuitive management tools under Passport.

University of Nebraska - Lincoln

Dan Carpenter

Director, Parking and Transit Services