Case Study: City Parking, Inc. achieves end-to-end digital parking management and increased revenue with Passport

Private operator finds success with digital end-to-end parking management

City Parking, Inc. is a private parking operator in Richmond and Norfolk, VA managing over 4,000 spaces that relied on cash, honor boxes and manual processes. Needing a real-time, mobile-first alternative that avoided costly pay stations and solved security concerns, City Parking, Inc. sought a single integrated platform and selected Passport for a mobile end-to-end parking management solution.

Passport deployed its full parking management system — including mobile payments, digital permit management, mobile enforcement and a robust backend — enabling digital permits, flexible permit types, and a mobile-friendly ticket payment portal. The transition was smooth (with a notable spike in app use after launch) and delivered measurable benefits cited by City Parking, Inc.: cost savings, increased revenue, improved parker experience, streamlined enforcement across lots, and responsive ongoing support from Passport.

City Parking, Inc

David Sharrar

Chief Executive Officer