Case Study: City of Westmount achieves 15% more parking capacity and 40% mobile pay adoption with Passport

Partnering to Give Citizens Options with Multi-Space Meters 
and Mobile Pay

The City of Westmount in Quebec faced aging single‑space meters and growing demand from residents and visitors for easier, more flexible payment options. To expand parking capacity without installing more single‑space meters, the City partnered with Passport and MacKay to introduce multi‑space meters combined with Passport’s mobile payment solution and pay‑by‑plate service.

Passport’s parking app was adapted for Westmount and rolled out alongside MacKay’s durable multi‑space meters, reducing reliance on cash and enabling more spaces and revenue without extra single‑space infrastructure. The solution achieved 40% mobile pay utilization and a 15% parking increase, with a smooth implementation that included French localization and convenient payment options for residents.

City of Westmount

Peter F. Trent

Mayor