Case Study: Toronto Parking Authority achieves nearly $1M/week in mobile pay revenue and 29% fewer citations with Passport's Green P mobile-pay solution

Parking Pioneer Finds Major Success with Mobile

Toronto Parking Authority (TPA) manages 55,000 on- and off-street parking spaces in fast-growing Toronto and faced the operational challenges of high traffic, congestion and heavy reliance on meters and cash. To modernize payments and improve efficiency, TPA adopted Passport’s cloud-based mobile pay solution, the Green P app, to give visitors and residents a faster, more convenient way to pay and extend parking sessions.

Passport implemented the Green P mobile payment and back-office platform, reducing hardware costs and driving adoption—mobile pay now accounts for nearly half of TPA’s parking revenue and processes about $1M in weekly transactions, with 47% mobile pay utilization. Integration with enforcement increased compliance and helped cut citations issued by 29%, while Passport’s back-office configurability and promotions (like PayPal wallet offers) boosted user uptake and operational visibility.

Toronto Parking Authority

Ian Maher

Parking Director