Case Study: New Haven achieves real-time mobile parking and citation management, 18% more online payments and 10% revenue growth with Passport

New Haven finds success with mobile parking and citation management solutions

New Haven, CT faced outdated, offline parking enforcement tools and limited payment options that hindered efficiency and customer convenience. The city engaged Passport to replace its offline handhelds with a real-time mobile parking and citation management platform and to develop customized features to improve workflow and payments.

Passport implemented a real-time citation management system with over 100 enhancements—wireless printers that sync to Android devices, a branded online citation payment platform, a new chalking system, optimized ticket layouts, a refined website, and a boot/tow portal. The changes drove measurable gains: 18% increase in online payments, a 4% increase in citations issued (about 145,000 citations per year), and a 10% increase in revenue.

New Haven