Case Study: Kennebunkport saves 15 hours a week with Passport

Kennebunkport saves 15 hours a week with Passport

The town of Kennebunkport, Maine, faced a challenge with its manual parking enforcement process, which involved five separate touch points and was prone to errors. Using handwritten tickets and spreadsheets, officials struggled to efficiently track violations and collect unpaid citations. They chose Passport's digital enforcement solution to create a more integrated and user-friendly system.

By implementing Passport, the town automated its entire back-end process, including tracking unpaid tickets and integrating with rental car companies for billing. The solution provided automatic scofflaw notifications and digital chalking for officers. As a result, Passport saved the town an average of 15 hours per week during peak season and eliminated duplication across all departments involved in the citation process.

Kennebunkport