Case Study: City of Spokane achieves 226% mobile-pay growth and reduced reliance on meters and cash with Passport

Driving mobile pay utilization and convenience for parkers

The City of Spokane faced a parking-payment challenge: many coin-only meters, high meter-management overhead, and a need to improve convenience for parkers. The city engaged Passport and deployed Passport’s mobile payment solution (the Passport app) to modernize payments and reduce reliance on cash.

Passport implemented a pilot in 18 days, integrating space-based parking, meters, and the back-end rate structure; within three months mobile-pay utilization grew 226%, cutting meter and coin-collection workload and improving operational continuity. Parkers benefited from fast in-car payments, a countdown clock, and remote renewal—clear evidence of Passport’s measurable operational and customer-impact improvements.

City of Spokane